Every change to the Protector Class refund policy is listed here with its effective date. Changes apply from the date listed onward · purchases made before a change are governed by the policy in effect at the time of purchase.
If you bought a product before the most recent change, contact support@protectorclass.com and reference the policy date that applied at your purchase · we honour it. The current policy is at /refund/.
Business Assessment Reports (§4) · removed the paragraph describing Mailbox Forensics (Business Email Compromise mailbox audit). Protector Class does not offer a mailbox audit, so there is nothing for that paragraph to cover. The refund terms for the forensic audit are unchanged.
Applies to: purchases made on or after September 23, 2026.
The Protector Class refund policy was first published with the launch of the service. Each product carries a single refund scenario, and billing corrections (duplicate charges, incorrect amounts, a payment taken for a service we failed to deliver) are handled separately in §8.
Email support@protectorclass.com with your order reference and we will confirm which policy version applied at your purchase.
Applies to: purchases made before September 23, 2026.